At Zephyrind, your satisfaction is at the heart of what we do. We take pride in offering authentic branded and luxury cosmetics, and we want you to feel confident every time you shop with us.
Returns
Due to the nature of beauty and cosmetic products, we only accept returns under the following conditions:
- The product arrived damaged, defective, or incorrect.
- The item is unused, unopened, and in its original packaging.
- A return request is submitted within 7 days of delivery.
Please note: For hygiene and safety reasons, we cannot accept returns on products that have been opened, tested, or used.
Refunds
- Once your return is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
Exchanges
We do not currently offer direct product exchanges. If you wish to receive a different item, please return your eligible product for a refund and place a new order.
How to Initiate a Return
To start a return, please contact our support team at info@zephyrind.com or call us at +1-(855)-316-3616. Kindly include your order number and reason for return in your request.
Important Notes
- Returns without prior authorization may not be accepted.
- We recommend using a trackable shipping service for your return.
- Zephyrind reserves the right to deny a refund if the returned item does not meet our policy requirements.
✨ Our goal is to make your shopping experience with Zephyrind smooth, reliable, and worry-free.
